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Frequently Asked Questions:
Can I change my order once it’s placed?
We fulfill orders very quickly! Once your order has been confirmed, it’s not possible for you, or us, to change it prior to dispatch. Please ensure all your information is correct before submitting your order. If your order is not yet shipped out, contact us and we will cancel your previous order, so that you can reorder the correct item. Given the speed at which certain items sell out, we cannot guarantee that your item(s) will be available if your order is cancelled.
I forgot to use my discount code?
Unfortunately, our software does not allow us to adjust prices to finalized purchases. Once your order has been confirmed, it’s not possible for you, or us, to change it prior to dispatch. Please ensure all your information is correct before submitting your order, including your discount code. If your order is not yet shipped out, contact us and we will cancel your previous order, so that you can reorder with the discount. Given the speed at which certain items sell out, we cannot guarantee that your item(s) will be available if your order is cancelled.
I sent back my return/exchange and I have not heard anything?
Please note, all sales are final unless it’s damage or defected item that originated from our warehouse. Rest assured your RA will be processed. To ensure a fast turn around time on returns and exchanges, please do not email more than once regarding the same inquiry. Please also be sure to get a tracking number when shipping items back to us. You can refer to the tracking number to check the status of the shipment. Most RA’s are processed within 2-3 business days of being received.
How secure is shopping in the Online Shop? Is my data protected?
Your data will be handled confidentially and encrypted with SSL (Secure-Socket-Layer) secure server software. The encrypted information of your order, your name, address, credit card or bank details cannot be read by any third party. Credit card payments will also be verified through the 3D secure procedure.
Items not purchased from our website?
We are not able to accept returns for You Vs You products not purchased directly through our website for any reason. We recommend initiating a return with the retailer you purchased them from. They should be able to help you further.
Contact us below with any questions: